COVID-19 information & support

Covid-19 Information

Health and safety are our main priority in these exceptional times.

At Aurora Reykjavík, we have adopted a number of measures, so to guarantee the best possible conditions and comfort for individuals and groups visiting our center alike.

Here you can find updated information about our health and safety policy, COVID-19 restrictions in Iceland and the impact they may have on your travel plans.

Please notice that the situation in Iceland and abroad is rapidly changing, and – in these times more than ever – our staff and guests’ safety and comfort is of the utmost importance. Any changes in the local health and safety policies will be immediately reflected in our daily practices.

 

About Iceland

Is it safe to travel to Iceland now?

Iceland has flattened the curve and almost entirely eliminated COVID-19 from the country.
However, the British variant of the virus has been recently detected in the country, and stricter measures are currently in place to prevent the spread of this aggressive variant among the population.

Currently, adult travellers (born before 2015) entering the country are tested once upon arrival and again 5 days after entering the country and are required to undergo quarantine until they receive the result of their second test (max 24h after the test takes place). In addition, they have to submit a certificate of a negative PCR-test for COVID-19 (SARS-CoV-2) before boarding an aircraft or ship to Iceland and again upon arrival.

We advise travellers to download the COVID-19 tracking app upon arrival to help Iceland stay clear of the virus and reduce the risk of new outbreaks.

Are there any travel restrictions to Iceland? What is the arrival policy at the Icelandic border?

Everyone Traveling to Iceland Must:

Preregister electronically before departure. Pre-registration does not constitute a travel authorization.

Submit a certificate of a negative PCR-test for COVID-19 (SARS-CoV-2) before boarding an aircraft or ship to Iceland and again upon arrival. The negative test result must have been collected no more than 72 hours before departure (on the first leg of the journey). Rapid antigen tests are not valid. The certificate must be submitted in either Icelandic, Norwegian, Swedish, Danish, or English. Certificates in other languages are not considered valid. The results of the test must be pre-recorded. The fine for violating the rule requiring a negative PCR test is 100,000 Icelandic Krónur (ISK) for residents and Icelandic nationals. Non-citizens and non-residents without a negative PCR test will be refused entry at the border.

Take two tests to screen for the presence of COVID-19 after arrival in Iceland, with a mandatory 5-6 day quarantine between each test. Sampling is free of charge. Note exceptions to the rule below.

Complete quarantine with a negative result (no virus is found) following the second screening.

Travelers are required to stay in quarantine facilities: Everyone who arrives from, or has in the previous 14 days stayed in, areas that are classified as dark red or grey, are required to stay in managed quarantine facilities until a negative result (no virus found) to the second screening is received.

As of March 23rd 2021, all children born 2005 or later are subject to a PCR test at the border. In case of a positive test, they will be required to stay in isolation. Otherwise they would only need to quarantine  if they are travelling with parents or guardians who are required to quarantine.

For more details on the border policy, you can check the official website here.

I am vaccinated – do I have to quarantine?

If you are an EEA/EFTA citizen and already completed the vaccination with one of the vaccines with marketing authorization in Europe, you might be exempted from the quarantine regulations. Find further information here.

I already had COVID-19 – do I have to quarantine?

You might be exempted from the quarantine if you can show a certificate for a previous COVID-19 infection. The test certificate must be issued in Icelandic, Swedish, Danish, Norwegian, or English. Read more here.

Is everything open in Iceland now?

At the current stage, the two-meter rule has been reinforced. The general limit to the size of gatherings is 10 persons (including all individuals born before 2015) and masks are mandatory indoors.
Restaurants, cafes and that can guarantee social distancing are now open until 10:00 pm. Stores are open with limited capacity, up to a maximum of 50 persons.
Bars and night clubs, theatres, swimming pools and gyms are currently closed, while Iceland’s natural wonders are open and accessible at all times.
However, many hotels, guest houses, restaurants and attractions are still closed or operate with very limited opening hours.

About our Center

What health and safety measures has Aurora Reykjavík adopted?

At Aurora Reykjavík, we have enforced the two-meter rule, as required by the current national regulations. Visitors can now safely enjoy our exhibition while social distancing themselves from others.

Hand sanitiser dispensers are available at the entrance and throughout the premises. Common and hands-on areas (i.e. touch screens) are disinfected regularly during the day, and the number of available seats within our cinema have been reduced so as to allow distancing – at its cosiest!

Will I need to wear a mask to visit the Northern Lights Center?

According to the latest regulations, face masks are mandatory indoors, and the two-meter rule is enforced.

Are group visits allowed?

Yes, groups are welcome at Aurora Reykjavík, as long as social distancing and maximum allowed capacity are respected within our premises.

Groups will be able to enjoy an exclusive experience: no other visitor will be admitted to the same room as the group for the duration of the guided tour, making for an added feeling of privacy and comfort.
Furthermore, large groups will be split so to guarantee that the two-meter rule is respected.

We strongly recommend the use of masks at all times for groups.

Please send us an email to book your group visit and for more information about our group policy.

About tours

What happens if my travel plans are interrupted?

If your plans are interrupted because of flight cancellations or any other COVID-19 related reasons, we can change your booking to any later date of your choice, free of charge. Or, you can request a refund.

What if I test positive on arrival? Can I get a full refund?

Yes. If you purchase a tour on our website but test positive on arrival to Iceland, you will get a full refund.

Alternatively, you can choose to reschedule your trip to another date.

To cancel and get the full refund after arrival, please contact us via email with your booking details and your test result within 4 hours after you receive the test result.

What if my flights get cancelled? Can I get a full refund?

Yes. If you purchase a day tour on our website, but your flight to Iceland gets cancelled, you will get a full refund.

Alternatively, you can choose to reschedule your trip to another date.

To cancel and get the full refund after arrival, please contact us via email with your booking details and your flight cancellation confirmation prior to your scheduled flight departure time.

Can I book after I arrive?

Yes, you can. But we highly recommend that you book in advance.

Booking after arrival will limit your options as availability is limited in Iceland right now.

If you have further questions, please send us an email and we will help you with your trip.