COVID-19 information & support

Covid-19 Information

Health and safety are our main priority in these exceptional times.

At Aurora Reykjavík, we have adopted a number of measures, so to guarantee the best possible conditions and comfort for individuals and groups visiting our center alike.

Here you can find updated information about our health and safety policy, COVID-19 restrictions in Iceland and the impact they may have on your travel plans.

Please notice that the situation in Iceland and abroad is rapidly changing, and – in these times more than ever – our staff and guests’ safety and comfort is of the utmost importance. Any changes in the local health and safety policies will be immediately reflected in our daily practices.

About our Center

What health and safety measures has Aurora Reykjavík adopted?

At Aurora Reykjavík, we have enforced the two-meter rule, as required by the current national regulations. Visitors can now safely enjoy our exhibition while social distancing from others.

Hand sanitizer dispensers are available at the entrance and throughout the premises. Common and hands-on areas (i.e. touch screens) are disinfected regularly during the day, and the number of available seats within our cinema have been reduced so to allow distancing – at its coziest!

Will I need to wear a mask to visit the Northern Lights Center?

Due to the type and size of our exhibition, masks are not required.
Visitors are though welcome to bring their own, if so, they wish.
For groups, we strongly recommend the use of masks at all times during the visit.

Are group visits allowed?

Yes, groups are welcome at Aurora Reykjavík, as long as social distancing and maximum allowed capacity are respected within our premises.

Groups will be able to enjoy an exclusive experience: no other visitor will be admitted to the same room as the group for the duration of the guided tour, making for an added feeling of privacy and comfort.
Furthermore, large groups will be split so to guarantee that the two-meter rule is respected.

We strongly recommend the use of masks at all times for groups.

Please send us an email to book your group visit and for more information about our group policy.

About Iceland

Is it safe to travel to Iceland now?

In May, Iceland has flattened the curve and almost entirely eliminated COVID-19 from the country.

After opening the border to residents in the EU/Schengen Area on June 15th, there have been new cases, mostly from Icelanders arriving from abroad. The government has since tightened social distancing rules again and enforced testing for all arrivals.

Currently, travelers entering the country are tested once upon arrival and again 5 days after entering the country and are required to undergo quarantine until they receive the result of their second test (max 24h after the test takes place).

We advise travelers to download the COVID-19 tracking app upon arrival to help Iceland stay clear of the virus and reduce the risk of new outbreaks.

Are there any travel restrictions to Iceland? What is the arrival policy at the Icelandic border?

As of June 15, 2020, the Icelandic government has lifted all travel restrictions for residents in the EU/Schengen Area.

From August 19, 2020, everyone arriving in Iceland is required to quarantine for 5 to 6 days. If they test negative after the quarantine period, they can travel freely in the country.

For more details on the border policy, you can check the official website here.

Is everything open in Iceland now?

At the current stage, the two-meter rule has been reinforced. Restaurants, cafes, bars, pubs that can guarantee social distancing are now open until 11:00 pm.
Stores, swimming pools and gyms are now open with limited capacity, while Iceland’s nature wonders are open and accessible at all times.

About tours

What happens if my travel plans are interrupted?

If your plans are interrupted because of flight cancellations or any other COVID-19 related reasons, we can change your booking to any later date of your choice, free of charge. Or, you can request a refund.

What if I test positive on arrival? Can I get a full refund?

Yes. If you purchase a tour on our website, but test positive on arrival to Iceland, you will get a full refund.

Alternatively, you can choose to reschedule your trip to another date.

To cancel and get the full refund after arrival, please contact us via email with your booking details and your test result within 4 hours after you receive the test result.

What if my flights get cancelled? Can I get a full refund?

Yes. If you purchase a day tour on our website, but your flight to Iceland gets cancelled, you will get a full refund.

Alternatively, you can choose to reschedule your trip to another date.

To cancel and get the full refund after arrival, please contact us via email with your booking details and your flight cancellation confirmation prior to your scheduled flight departure time.

Can I book after I arrive?

Yes, you can. But we highly recommend that you book in advance.

Booking after arrival will limit your options as availability is limited in Iceland right now.

If you have further questions, please send us an email and we will help you with your trip.