常见问题
About the exibition
如何前往博物馆？
City bus (stræto) #14 : Stop “Grandagarður”, right in front of the museum.
Hop on Hop off : Stop #5 “Reykjavík Maritime Museum”
By taxi: The number for a taxi in Reykjavik is +354 588-5522. Ask them to take you to the Aurora Reykjavík Northern Lights Center, at Grandagarður 2.
我们还为游客提供了一个宽敞的免费停车区，就在博物馆外面。
我可以最晚什么时候访问？
电影有具体的放映时间吗？
我需要提前订票吗？
参观需要多长时间？
你们的开放时间是？
We are open every day from 9 am – 9 pm, except on Christmas Eve, Christmas and New Year’s Eve, when we are open 9 am – 4 pm. Any changes to these hours will be
About the northern lights
我什么时候可以在冰岛看到北极光？
The northern lights season in Iceland begins in early September and continues through mid-April.
什么时候是观赏北极光的最佳时机？
During wintertime there is no best time to catch the aurora. Visibility relies on multiple factors cooperating together : dark skies with partial clarity, and the presence of solar activity. That being said, statistics point to October and March as the best months to try your luck, as the weather might be more stable then, with less precipitation.
为什么夏天看不到北极光？
To be able to see northern lights you need complete darkness. In summer we have what we call the “midnight sun”, meaning that there are no hours of actual nighttime darkness. It´s perfect for late night hiking, but makes it impossible for us to observe the aurora in Iceland between May and August. To see the sun graph and learn about the light balance for Reykjavik, you can visit these links:
https://www.timeanddate.com/sun/iceland/reykjavik
https://www.timeanddate.com/astronomy/different-types-twilight.html
我应该去哪儿看北极光？
It is hard to tell more than a few hours in advance where are the best spots for northern lights hunting, as it depends primarily on the weather conditions. In order to find the best spots we recommend going on a northern lights tour, or, if you’d rather go on your own, check our Aurora Forecast for more information. This forecast updates frequently, and is key in how our photography team selects their nightly trajectory.
北极光通常是什么时候出现的？
Northern lights are statistically often seen between 9 pm and 1 am, but they may appear at any time as long as the clear sky is dark – so patience is key!
我可以在雷克雅未克市内看到北极光吗？
Catching the northern lights is easier in the countryside or in areas with very little light pollution. During wintertime if weather is favorable, it can be possible to see them in the city. We recommend staying away from the city center as the light concentration there is the highest. The lighthouse in Grótta is a popular spot, but you can also take a walk along the northern seashore in order to have the light pollution at your back- maximizing your visibility chances.
你上次看到北极光是什么时候？
We manage to catch this amazing phenomenon pretty often here in Iceland. Our photographers go out almost every night to capture the best photos of the lights, and they share their experience on our Aurora Diary.
如何拍摄北极光的照片？
You’ll find everything you need to get started with northern lights photography on our page here. For more tips and guidance we recommend visiting our exhibition which has a section dedicated to this subject.
关于旅行团
参加极光团时，我应该穿什么或带什么？
我的极光之旅刚刚被取消，我现在应该如何做？
极光之旅只有在条件合适时才会进行。如果预报显示不利于观赏北极光，旅游公司可能会取消行程。如果发生这种情况，您将收到邮件通知，请确保当天检查您的邮箱。
如果您的极光之旅被旅游公司取消，您可以将行程重新安排日期。请联系旅游公司以重新安排。您可以在您的凭证上找到他们的联系信息。
如果由旅游公司方面取消，而导致您无法参加极光之旅，您可能有权获得退款。请联系您的旅游提供商以获取更多信息。
在极光之旅中，你会做些什么？
After being picked-up near your hotel (check your voucher for details), you will be driven to the countryside, away from the bright city lights of Reykjavík. Whether you choose to go on a super-jeep, mini-bus or bus tour, your guide will make sure to take you to the best location for northern lights hunting, according to the latest forecasts. During those stops you’ll have the opportunity to get out of the bus and take your time to observe and photograph the northern lights.
Once the tour is over, you’ll be driven back to your drop-off location. Duration of the tour is determined by the type of excursion you’ve booked, from 2-3 hours, to 5 hours.
如何预订极光之旅？
You can go on our tour booking page in order to browse our different options through filters. Once you’ve clicked on the desired tour, you’ll access a detailed description of the tour and a calendar. Select the date, time, number of people, and extras (if needed), then click on “book”. The next page will ask for your personal details, pick-up location (if needed) and payment information. After agreeing to our terms and conditions, your booking will be confirmed.
An electronic voucher will be sent automatically to your email. Please read it carefully as you’ll find all the details regarding pick-up time and location there, as well as the contact information of the tour company operating the tour. Please contact them directly if you have questions regarding your tour or would like to make changes to your booking. We are also in the office everyday from 9:00am-9:00pm to help, so don´t hesitate to give us a call or drop us an e-mail, if you have any questions.
你们有提供极光旅行团吗？
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