FAQ

About the exibition

Come si arriva al museo?

City bus (stræto) #14 : Stop “Grandagarður”, right in front of the museum.

Hop on Hop off : Stop #5 “Reykjavík Maritime Museum”

By taxi: The number for a taxi in Reykjavik is +354 588-5522. Ask them to take you to the Aurora Reykjavík Northern Lights Center, at Grandagarður 2.

Offriamo anche un ampio parcheggio gratuito per i nostri visitatori fuori dal museo.

A che ora è l'ultimo ingresso?

The museum closes at 9 pm so we recommend visiting no later than 8:30 pm to have ample time to comfortably enjoy the exhibition.

Quali sono gli orari d'inizio del film?

Non ci sono orari specifici per entrare nel cinema. Il nostro film viene riprodotto in loop continuo, permettendoti di entrare quando vuoi e goderti la visione per tutto il tempo che desideri.

Devo prenotare in anticipo?

Non è necessario prenotare in anticipo, puoi semplicemente acquistare il biglietto sul posto.

Quanto dura la visita?

We recommend 30-45 minutes to experience the entire exhibition. This of course depends on your pace, and, how long you spend in the interactive areas. Once you have entered the museum, you are free to enjoy the exhibit for as long as you like.

Quali sono gli orari d'apertura?

We are open every day from 9 am – 9 pm, except on Christmas Eve, Christmas and New Year’s Eve, when we are open 9 am – 4 pm. Any changes to these hours will be reflected on our social media accounts and our website.

About the northern lights

Quando si può vedere l'aurora in Islanda?

The northern lights season in Iceland begins in early September and continues through mid-April.

Qual'è il periodo migliore per vedere l'aurora?

During wintertime there is no best time to catch the aurora. Visibility relies on multiple factors cooperating together : dark skies with partial clarity, and the presence of solar activity. That being said, statistics point to October and March as the best months to try your luck, as the weather might be more stable then, with less precipitation.

Perché l'aurora non si vede d'estate?

To be able to see northern lights you need complete darkness. In summer we have what we call the “midnight sun”, meaning that there are no hours of actual nighttime darkness. It´s perfect for late night hiking, but makes it impossible for us to observe the aurora in Iceland between May and August. To see the sun graph and learn about the light balance for Reykjavik, you can visit these links:

https://www.timeanddate.com/sun/iceland/reykjavik

https://www.timeanddate.com/astronomy/different-types-twilight.html

Dove posso andare a vedere l'aurora?

It is hard to tell more than a few hours in advance where are the best spots for northern lights hunting, as it depends primarily on the weather conditions. In order to find the best spots we recommend going on a northern lights tour, or, if you’d rather go on your own, check our Previsioni dell'Aurora for more information. This forecast updates frequently, and is key in how our photography team selects their nightly trajectory.

A che ora si vede l'aurora?

Northern lights are statistically often seen between 9 pm and 1 am, but they may appear at any time as long as the clear sky is dark – so patience is key!

L'aurora si può vedere da Reykjavík?

Catching the northern lights is easier in the countryside or in areas with very little light pollution. During wintertime if weather is favorable, it can be possible to see them in the city. We recommend staying away from the city center as the light concentration there is the highest. The lighthouse in Grótta is a popular spot, but you can also take a walk along the northern seashore in order to have the light pollution at your back- maximizing your visibility chances.

Quand'è stata l'ultima volta che avete visto l'aurora?

We manage to catch this amazing phenomenon pretty often here in Iceland. Our photographers go out almost every night to capture the best photos of the lights, and they share their experience on our Diario dell'Aurora.

Come si fa a fotografare l'aurora?

You’ll find everything you need to get started with northern lights photography on our page qui. For more tips and guidance we recommend visiting our exhibition which has a section dedicated to this subject.

Informazioni sui tour

Cosa devo indossare/portare con me per il tour dell'aurora?

Winter nights are cold and often windy. Hunting for northern lights may require you to stand outside for a long period of time, so make sure to wear warm layers of clothes, hat and gloves. Waterproof jacket and shoes are also recommended as you may have to face snow during your trip. As we say in Iceland “Það er ekki til slæmt veður ef þú klæðir þig rétt”, meaning there is no bad weather as long as you are appropriately dressed. Preparation is everything 😉

Il mio tour dell'aurora è stato cancellato, cosa faccio ora?

I tour dell’aurora boreale si verificano solo se le condizioni sono favorevoli. Se le previsioni non sono buone per la caccia all'aurora, i tour operator possono decidere di annullarla. In questo caso, riceverai una notifica via email, quindi assicurati di controllare la tua casella di posta quel giorno.

Se la tua escursione dell'aurora boreale è stata cancellata dal tour operator, puoi riprogrammarla per la prossima data disponibile. Si prega di contattare la compagnia turistica per riprogrammare. Troverai le informazioni di contatto sul tuo voucher.

Se non hai potuto partecipare a un tour dell'aurora durante il tuo soggiorno a causa della cancellazione da parte del tour operator, potresti avere diritto a un rimborso. Contatta il tuo tour operator direttamente per ulteriori informazioni.

Come funziona il tour dell'aurora boreale?

After being picked-up near your hotel (check your voucher for details), you will be driven to the countryside, away from the bright city lights of Reykjavík. Whether you choose to go on a super-jeep, mini-bus or bus tour, your guide will make sure to take you to the best location for northern lights hunting, according to the latest forecasts. During those stops you’ll have the opportunity to get out of the bus and take your time to observe and photograph the northern lights.

Once the tour is over, you’ll be driven back to your drop-off location. Duration of the tour is determined by the type of excursion you’ve booked, from 2-3 hours, to 5 hours.

Come posso prenotare un tour dell'aurora boreale?

You can go on our tour booking page in order to browse our different options through filters. Once you’ve clicked on the desired tour, you’ll access a detailed description of the tour and a calendar. Select the date, time, number of people, and extras (if needed), then click on “book”. The next page will ask for your personal details, pick-up location (if needed) and payment information. After agreeing to our terms and conditions, your booking will be confirmed.

An electronic voucher will be sent automatically to your email. Please read it carefully as you’ll find all the details regarding pick-up time and location there, as well as the contact information of the tour company operating the tour. Please contact them directly if you have questions regarding your tour or would like to make changes to your booking. We are also in the office everyday from 9:00am-9:00pm to help, so don´t hesitate to give us a call or drop us an e-mail, if you have any questions.

Organizzate tour dell'aurora boreale?

Aurora Reykjavík is a multimedia exhibition about the northern lights. Here you can learn everything about this natural phenomenon, how to catch it, and how to photograph it. This is the perfect preparation for your northern lights hunt. We do not take excursions out ourselves at this time, but we collaborate with many trustworthy tour operators and offer a good selection of tours on our website and at our booking desk.