{"id":1433,"date":"2017-08-18T12:53:25","date_gmt":"2017-08-18T12:53:25","guid":{"rendered":"http:\/\/aurorareykjavik.is\/?page_id=1433"},"modified":"2021-11-23T09:28:20","modified_gmt":"2021-11-23T09:28:20","slug":"faq","status":"publish","type":"page","link":"https:\/\/aurorareykjavik.is\/is\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; _builder_version=&#8221;3.22&#8243; background_color=&#8221;#282828&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;row&#8221; _builder_version=&#8221;3.25&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_post_title meta=&#8221;off&#8221; featured_image=&#8221;off&#8221; text_color=&#8221;light&#8221; admin_label=&#8221;Post Title&#8221; _builder_version=&#8221;3.0.74&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_post_title][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=&#8221;Row&#8221; _builder_version=&#8221;3.25&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;|3px||3px&#8221; global_colors_info=&#8221;{}&#8221; column_structure=&#8221;1_2,1_2&#8243;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;3.27.4&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; background_layout=&#8221;dark&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>About the exibition<\/h1>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;How to get to the museum ?&#8221; admin_label=&#8221;Toggle&#8221; _builder_version=&#8221;3.0.87&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>City bus (str\u00e6to) #14 : Stop \u201cGrandagar\u00f0ur\u201d, right in front of the museum.<\/p>\n<p>Hop on Hop off : Stop #5 \u201cReykjav\u00edk Maritime Museum\u201d<\/p>\n<p>By taxi: The number for a taxi in Reykjavik is +354 588-5522. Ask them to take you to the Aurora Reykjav\u00edk Northern Lights Center, at Grandagar\u00f0ur 2.<\/p>\n<p>We also offer a spacious free parking area for our visitors just outside the museum.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;When is the latest time I can visit ?&#8221; admin_label=&#8221;Toggle&#8221; _builder_version=&#8221;3.0.87&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]The museum closes at 9 pm so we recommend visiting no later than 8:30 pm to have ample \u00a0time to comfortably enjoy the exhibition.<br \/>\n[\/et_pb_toggle][et_pb_toggle title=&#8221;Are there specific times for the movie ?&#8221; admin_label=&#8221;Toggle&#8221; _builder_version=&#8221;3.0.47&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;]There are no specific times to enter the exhibit. Our film is played on a seamless loop, allowing you to enter whenever you like, and enjoy the view for as long as you wish.<br \/>\n[\/et_pb_toggle][et_pb_toggle title=&#8221;Do I need to pre-book the ticket ?&#8221; admin_label=&#8221;Toggle&#8221; _builder_version=&#8221;3.0.47&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;]No need to pre-book, you can just buy your ticket on the spot.<br \/>\n[\/et_pb_toggle][et_pb_toggle title=&#8221;How long does the visit take ?&#8221; admin_label=&#8221;Toggle&#8221; _builder_version=&#8221;3.0.47&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;]We recommend 30-45 minutes to experience the entire exhibition. This of course depends on your pace, and, how long you spend in the interactive areas. Once you have entered the museum, you are free to enjoy the exhibit for as long as you like.<br \/>\n[\/et_pb_toggle][et_pb_toggle title=&#8221;When are you open ?&#8221; admin_label=&#8221;Toggle&#8221; _builder_version=&#8221;3.0.47&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>We are open every day from 9 am \u2013 9 pm, except on Christmas Eve, Christmas and New Year\u2019s Eve, when we are open 9 am \u2013 4 pm. Any changes to these hours will be <g class=\"gr_ gr_13 gr-alert gr_gramm gr_inline_cards gr_disable_anim_appear Grammar multiReplace\" id=\"13\" data-gr-id=\"13\">reflected on<\/g> our social media accounts\u00a0and our website.<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;3.27.4&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; background_layout=&#8221;dark&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>About the northern lights<\/h1>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;When can I see northern lights in Iceland ?&#8221; admin_label=&#8221;Toggle&#8221; _builder_version=&#8221;3.0.87&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>The northern lights season in Iceland begins in \u00a0early September and continues through mid-April.<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;When is the best time to catch the northern lights ?&#8221; admin_label=&#8221;Toggle&#8221; _builder_version=&#8221;3.0.87&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>During wintertime there is no best time to catch the aurora. Visibility relies on multiple factors cooperating together : dark skies with partial clarity, and the presence of solar activity. That being said, statistics point to October and March as the best months to try your luck, as the weather might be more stable then, with less precipitation.<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Why can\u00b4t I see any northern lights in the summer ?&#8221; admin_label=&#8221;Toggle&#8221; _builder_version=&#8221;3.0.87&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>To be able to see northern lights you need complete darkness. In summer we have what we call the \u201cmidnight sun\u201d, meaning that there are no hours of actual nighttime darkness. It\u00b4s perfect for late night hiking, but makes it impossible for us to observe the aurora in Iceland between May and August. To see the sun graph and learn about the light balance for Reykjavik, you can visit these links:<\/p>\n<p><a href=\"https:\/\/www.timeanddate.com\/sun\/iceland\/reykjavik\">https:\/\/www.timeanddate.com\/sun\/iceland\/reykjavik<\/a><\/p>\n<p><a href=\"https:\/\/www.timeanddate.com\/astronomy\/different-types-twilight.html\">https:\/\/www.timeanddate.com\/astronomy\/different-types-twilight.html<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Where should I go to see the northern lights ?&#8221; admin_label=&#8221;Toggle&#8221; _builder_version=&#8221;3.0.87&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>It is hard to tell more than a few hours in advance where are the best spots for northern lights hunting, as it depends primarily on the weather conditions. In order to find the best spots we recommend going on a northern lights tour, or, if you\u2019d rather go on your own, check our <a href=\"https:\/\/aurorareykjavik.is\/aurora-forecast\/\">Aurora Forecast<\/a> for more information. This forecast updates frequently, and is key in how our photography team selects their nightly trajectory.<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;What time do the northern lights show up ?&#8221; admin_label=&#8221;Toggle&#8221; _builder_version=&#8221;3.0.87&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Northern lights are statistically often seen between 9 pm and 1 am, but they may appear at any time as long as the clear sky is dark &#8211; so patience is key!<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Can I see the northern lights from Reykjav\u00edk ?&#8221; admin_label=&#8221;Toggle&#8221; _builder_version=&#8221;3.0.87&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Catching the northern lights is easier in the countryside or in areas with very little light pollution. During wintertime if weather is favorable, it can be possible to see them in the city. We recommend staying away from the city center as the light concentration there is the highest. The lighthouse in Gr\u00f3tta is a popular spot, but you can also take a walk along the northern seashore in order to have the light pollution at your back- maximizing your visibility chances.<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;When was the last time you saw some northern lights?&#8221; admin_label=&#8221;Toggle&#8221; _builder_version=&#8221;3.0.87&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>&nbsp;<\/p>\n<p>We manage to catch this amazing phenomenon pretty often here in Iceland. Our photographers go out almost every night to capture the best photos of the lights, and they share their experience on our <a href=\"https:\/\/aurorareykjavik.is\/northern-lights-center\/aurora-diary\/\">Aurora Diary<\/a>.<\/p>\n<p><em>\u00a0<\/em><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;How can I take pictures of the northern lights ?&#8221; admin_label=&#8221;Toggle&#8221; _builder_version=&#8221;3.0.87&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>You\u2019ll find everything you need to get started with northern lights photography on our page <a href=\"https:\/\/aurorareykjavik.is\/auroraphotos\">here<\/a>. For more tips and guidance we recommend visiting our exhibition which has a section dedicated to this subject.<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=&#8221;Row&#8221; _builder_version=&#8221;3.25&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221; column_structure=&#8221;1_2,1_2&#8243;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;3.27.4&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; background_layout=&#8221;dark&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>About the tours<\/h1>\n<p>[\/et_pb_text][et_pb_accordion admin_label=&#8221;Accordion&#8221; _builder_version=&#8221;3.0.47&#8243; body_text_color=&#8221;#000000&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;What should I wear and\/or take with me on a northern lights tour ?&#8221; open=&#8221;on&#8221; _builder_version=&#8221;3.0.47&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;]Winter nights are cold and often windy. Hunting for northern lights may require you to stand outside for a long period of time, so make sure to wear warm layers of clothes, hat and gloves. Waterproof jacket and shoes are also recommended as you may have to face snow during your trip. As we say in Iceland \u201c<em>\u00dea\u00f0 er ekki til sl\u00e6mt ve\u00f0ur ef \u00fe\u00fa kl\u00e6\u00f0ir \u00feig r\u00e9tt\u201d<\/em>, meaning there is no bad weather as long as you are appropriately dressed. Preparation is everything \ud83d\ude09<br \/>\n[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;My northern lights tour has just been cancelled, what should I do now ?&#8221; _builder_version=&#8221;3.0.47&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Northern light tours only occur if conditions are favorable. If the forecast is not good for aurora hunting, the tour operators may cancel it. If this is the case, you will get a notification by email, so make sure to check your inbox on the day.<\/p>\n<p>If your northern lights excursion has been cancelled by the tour operator, you can reschedule it for the next available date. Please contact the tour company in order to reschedule. You\u2019ll find their contact information on your voucher.<\/p>\n<p>If you haven\u00b4t been able to attend a northern lights tour at all during your stay because of cancellation by the tour operator, you may be entitled for a refund. Please contact your tour provider for more information.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What do you do during a northern lights tour ?&#8221; _builder_version=&#8221;3.0.47&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>After being picked-up near your hotel (check your voucher for details), you will be driven to the countryside, away from the bright city lights of Reykjav\u00edk. Whether you choose to go on a super-jeep, mini-bus or bus tour, your guide will make sure to take you to the best location for northern lights hunting, according to the latest forecasts. During those stops you\u2019ll have the opportunity to get out of the bus and take your time to observe and photograph the northern lights.<\/p>\n<p>Once the tour is over, you\u2019ll be driven back to your drop-off location. Duration of the tour is determined by the type of excursion you\u2019ve booked, from 2-3 hours, to 5 hours.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How to book a northern lights tour ?&#8221; _builder_version=&#8221;3.0.47&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>You can go on <a href=\"https:\/\/aurorareykjavik.is\/northern-lights-tours\/day-tours\/\">our tour booking page<\/a> in order to browse our different options through filters. Once you\u2019ve clicked on the desired tour, you\u2019ll access a detailed description of the tour and a calendar. Select the date, time, number of people, and extras (if needed), then click on \u201cbook\u201d. The next page will ask for your personal details, pick-up location (if needed) and payment information. After agreeing to our terms and conditions, your booking will be confirmed.<\/p>\n<p>An electronic voucher will be sent automatically to your email. <u>Please read it carefully<\/u> as you\u2019ll find all the details regarding pick-up time and location there, as well as the contact information of the tour company operating the tour. Please contact them directly if you have questions regarding your tour or would like to make changes to your booking. We are also in the office everyday from 9:00am-9:00pm to help, so don\u00b4t hesitate to give us a call or drop us an e-mail, if you have any questions.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Do you run northern lights tours ?&#8221; _builder_version=&#8221;3.0.47&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]Aurora Reykjav\u00edk is a multimedia exhibition about the northern lights. Here you can learn everything about this natural phenomenon, how to catch it, and how to photograph it. This is the perfect preparation for your northern lights hunt. We do not take excursions out ourselves at this time, but we collaborate with many trustworthy tour operators and offer a <a href=\"https:\/\/aurorareykjavik.is\/northern-lights-tours\/day-tours\/\">good selection of tours<\/a> on our website and at our booking desk.<br \/>\n[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_gallery gallery_ids=&#8221;1454,1282,1298,1299,1300&#8243; fullwidth=&#8221;on&#8221; admin_label=&#8221;Gallery&#8221; _builder_version=&#8221;3.0.47&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_gallery][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; _builder_version=&#8221;3.22&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>About the exibition City bus (str\u00e6to) #14 : Stop \u201cGrandagar\u00f0ur\u201d, right in front of the museum. Hop on Hop off : Stop #5 \u201cReykjav\u00edk Maritime Museum\u201d By taxi: The number for a taxi in Reykjavik is +354 588-5522. Ask them to take you to the Aurora Reykjav\u00edk Northern Lights Center, at Grandagar\u00f0ur 2. We also [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":855,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","om_disable_all_campaigns":false,"pgc_sgb_lightbox_settings":"","footnotes":""},"class_list":["post-1433","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"aioseo_notices":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/aurorareykjavik.is\/is\/wp-json\/wp\/v2\/pages\/1433","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aurorareykjavik.is\/is\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aurorareykjavik.is\/is\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aurorareykjavik.is\/is\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/aurorareykjavik.is\/is\/wp-json\/wp\/v2\/comments?post=1433"}],"version-history":[{"count":14,"href":"https:\/\/aurorareykjavik.is\/is\/wp-json\/wp\/v2\/pages\/1433\/revisions"}],"predecessor-version":[{"id":235736,"href":"https:\/\/aurorareykjavik.is\/is\/wp-json\/wp\/v2\/pages\/1433\/revisions\/235736"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/aurorareykjavik.is\/is\/wp-json\/wp\/v2\/media\/855"}],"wp:attachment":[{"href":"https:\/\/aurorareykjavik.is\/is\/wp-json\/wp\/v2\/media?parent=1433"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}